Customer Service Representative - Washington
Pasco, WA Pasco, WA Full-time Full-time $17.
82 - $21.
83 an hour $17.
82 - $21.
83 an hour 14 hours ago 14 hours ago 14 hours ago Job Title:
Customer Service Representative Reports to:
Operation's Manager Start your Career today with Volm Companies! Are you ready to be part of a company that thrives on pushing the boundaries, fostering innovation, and serves the community? At Volm Companies, we are seeking exceptional individuals like you to join our team and embark on an extraordinary journey that will redefine the future of our industry.
Why Work for Us? A Legacy of Excellence:
With over 60 years of experience, Volm Companies has established itself as an industry leader in providing innovative packaging and equipment solutions.
Joining our team means becoming part of a rich heritage of excellence and expertise that has propelled us to the forefront of the market.
Unleash Your Potential:
We believe in the power of our people to drive our success.
At Volm, you'll find an environment that nurtures talent, fosters growth, and encourages you to unleash your full potential.
We provide the resources, support, and opportunities necessary for you to thrive both personally and professionally by offering $1,600 annually towards professional development opportunities! Collaborative Innovation:
Innovation is at the heart of everything we do.
As a member of our team, you'll have the chance to collaborate with industry leaders, share ideas, and contribute to the development of cutting-edge packaging and equipment solutions.
Your voice will be heard, and your ideas will shape the future of our industry! A Culture of Empowerment:
We believe in empowering our employees to take ownership of their work and make a real impact.
With a flat organizational structure and a supportive culture, you'll have the freedom to experiment, take risks, and bring your ideas to life.
We value initiative, creativity, and the drive to make a difference! Enjoy Comprehensive
Benefits:
Comprehensive Medical through UMR Near Site Clinic -Antigo, WI Only Cancer Decision Support for you and your family Basic Life Insurance/AD&D Supplemental Life Insurance Stay healthy with our Wellness benefit of up to $50 monthly for both you and your family! 24/7 access to our Employee Assistant Program (EAP) offered at no cost to the employee! Health Savings Account Dental/Vision coverage Short-Term and Long-Term Disability paid for 100% by the company Child Care Tuition Assistance $200 monthly for one or $300 for two or more! Paid Parental Time for the birth or placement of a new child Marketplace Chaplains both onsite and virtually 10 Paid Holidays 401k profit sharing at 3% (+) Years of service recognition Child Care Placement and Discount in our Antigo Locations Youth Summer Camps in Wisconsin and Idaho Peace Luther Tuition in Antigo Production members are eligible for production bonuses based in a tiered level of 3.
5%, 5.
0%, and 7.
5% and is paid out on a monthly basis.
Paid Vacation that increases with years of service Paid personal days that increase with years of service Paid Sick Leave (Washington only) Competitive Salary, leading the market We are seeking individuals who:
Possess a passion for innovation and a drive to make a difference.
Are adaptable, resilient, and thrive in a fast-paced environment.
Have a strong work ethic, attention to detail, and a commitment to excellence.
Embrace teamwork, collaboration, and open communication.
Demonstrate a continuous learning mindset and a willingness to expand their skills.
Job Summary Customer Service Representative is responsible for daily customer order data entry, logistical coordination between customer needs, warehouse personnel, and delivery personnel.
A customer service representative also coordinates returns between the customers, sales support, the warehouse, and finance.
Supervisory Responsibilities N/A Essential Duties Taking customer orders via phone, email, in person, and through sales staff.
Daily data entry of customer orders and requested transfers.
Coordination with warehouse to maximize trailer loads and ensure on time delivery to customers.
Coordinating expedited delivery and special customer requests with the warehouse and delivery.
Coordinating intercompany transfers with other branches.
Preparing and shipping parcel and LTL customer orders and intercompany transfers.
Communicating holiday closures and other important information to customers as needed.
Answering phones, answering customer questions, relaying information to appropriate stakeholders as needed.
Other functions required as needed by supervision.
Required Skills and Abilities Working knowledge of customer service and delivery logistics.
Data entry and computer skills including a working knowledge of Microsoft Outlook.
Excellent verbal and written communication skills.
High energy and sense of urgency to meet internal and external customer expectations.
Highly motivated; possesses the desire to set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers.
Maintains professional appearance and ethical conduct.
Team oriented and a passion for excellence.
Ability to communicate in both the written and spoken language of English to a level that will allow the safe and effective performance of the job.
Education and Experience High School Diploma or equivalent Physical Requirements Constant talking, hearing, sitting, and repetitive motions.
Occasional standing, reaching, grasping, and bending.
Rarely carrying, pushing, pulling, balancing, stooping.
Requires eye and hand coordination.
Office setting, with occasional exposure to manufacturing environments.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Be a part of a company that's revolutionizing the packaging and equipment industry.
Together, we can shape the future and create a lasting impact.
Apply now and let's redefine what's possible! Note:
Only candidates selected for interviews will be contacted.
We appreciate your interest in joining Volm Companies.
At Volm Companies, we recognize the importance of creating an inclusive and diverse workforce that embraces equal employment opportunity (EEO) principles.
We understand that systemic barriers have often led to women and people of color being underrepresented in certain industries.
Consequently, we are actively working to break down those barriers and foster an environment where everyone feels welcome, valued, and empowered to apply for positions within our company.
We encourage individuals from all backgrounds to explore our job opportunities, as we are committed to providing fair and equitable treatment to all applicants throughout our hiring process.
Together, let's build a team that truly reflects the diversity and richness of our society Monday through Friday, Day shift,.
Estimated Salary: $20 to $28 per hour based on qualifications.
82 - $21.
83 an hour $17.
82 - $21.
83 an hour 14 hours ago 14 hours ago 14 hours ago Job Title:
Customer Service Representative Reports to:
Operation's Manager Start your Career today with Volm Companies! Are you ready to be part of a company that thrives on pushing the boundaries, fostering innovation, and serves the community? At Volm Companies, we are seeking exceptional individuals like you to join our team and embark on an extraordinary journey that will redefine the future of our industry.
Why Work for Us? A Legacy of Excellence:
With over 60 years of experience, Volm Companies has established itself as an industry leader in providing innovative packaging and equipment solutions.
Joining our team means becoming part of a rich heritage of excellence and expertise that has propelled us to the forefront of the market.
Unleash Your Potential:
We believe in the power of our people to drive our success.
At Volm, you'll find an environment that nurtures talent, fosters growth, and encourages you to unleash your full potential.
We provide the resources, support, and opportunities necessary for you to thrive both personally and professionally by offering $1,600 annually towards professional development opportunities! Collaborative Innovation:
Innovation is at the heart of everything we do.
As a member of our team, you'll have the chance to collaborate with industry leaders, share ideas, and contribute to the development of cutting-edge packaging and equipment solutions.
Your voice will be heard, and your ideas will shape the future of our industry! A Culture of Empowerment:
We believe in empowering our employees to take ownership of their work and make a real impact.
With a flat organizational structure and a supportive culture, you'll have the freedom to experiment, take risks, and bring your ideas to life.
We value initiative, creativity, and the drive to make a difference! Enjoy Comprehensive
Benefits:
Comprehensive Medical through UMR Near Site Clinic -Antigo, WI Only Cancer Decision Support for you and your family Basic Life Insurance/AD&D Supplemental Life Insurance Stay healthy with our Wellness benefit of up to $50 monthly for both you and your family! 24/7 access to our Employee Assistant Program (EAP) offered at no cost to the employee! Health Savings Account Dental/Vision coverage Short-Term and Long-Term Disability paid for 100% by the company Child Care Tuition Assistance $200 monthly for one or $300 for two or more! Paid Parental Time for the birth or placement of a new child Marketplace Chaplains both onsite and virtually 10 Paid Holidays 401k profit sharing at 3% (+) Years of service recognition Child Care Placement and Discount in our Antigo Locations Youth Summer Camps in Wisconsin and Idaho Peace Luther Tuition in Antigo Production members are eligible for production bonuses based in a tiered level of 3.
5%, 5.
0%, and 7.
5% and is paid out on a monthly basis.
Paid Vacation that increases with years of service Paid personal days that increase with years of service Paid Sick Leave (Washington only) Competitive Salary, leading the market We are seeking individuals who:
Possess a passion for innovation and a drive to make a difference.
Are adaptable, resilient, and thrive in a fast-paced environment.
Have a strong work ethic, attention to detail, and a commitment to excellence.
Embrace teamwork, collaboration, and open communication.
Demonstrate a continuous learning mindset and a willingness to expand their skills.
Job Summary Customer Service Representative is responsible for daily customer order data entry, logistical coordination between customer needs, warehouse personnel, and delivery personnel.
A customer service representative also coordinates returns between the customers, sales support, the warehouse, and finance.
Supervisory Responsibilities N/A Essential Duties Taking customer orders via phone, email, in person, and through sales staff.
Daily data entry of customer orders and requested transfers.
Coordination with warehouse to maximize trailer loads and ensure on time delivery to customers.
Coordinating expedited delivery and special customer requests with the warehouse and delivery.
Coordinating intercompany transfers with other branches.
Preparing and shipping parcel and LTL customer orders and intercompany transfers.
Communicating holiday closures and other important information to customers as needed.
Answering phones, answering customer questions, relaying information to appropriate stakeholders as needed.
Other functions required as needed by supervision.
Required Skills and Abilities Working knowledge of customer service and delivery logistics.
Data entry and computer skills including a working knowledge of Microsoft Outlook.
Excellent verbal and written communication skills.
High energy and sense of urgency to meet internal and external customer expectations.
Highly motivated; possesses the desire to set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers.
Maintains professional appearance and ethical conduct.
Team oriented and a passion for excellence.
Ability to communicate in both the written and spoken language of English to a level that will allow the safe and effective performance of the job.
Education and Experience High School Diploma or equivalent Physical Requirements Constant talking, hearing, sitting, and repetitive motions.
Occasional standing, reaching, grasping, and bending.
Rarely carrying, pushing, pulling, balancing, stooping.
Requires eye and hand coordination.
Office setting, with occasional exposure to manufacturing environments.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Be a part of a company that's revolutionizing the packaging and equipment industry.
Together, we can shape the future and create a lasting impact.
Apply now and let's redefine what's possible! Note:
Only candidates selected for interviews will be contacted.
We appreciate your interest in joining Volm Companies.
At Volm Companies, we recognize the importance of creating an inclusive and diverse workforce that embraces equal employment opportunity (EEO) principles.
We understand that systemic barriers have often led to women and people of color being underrepresented in certain industries.
Consequently, we are actively working to break down those barriers and foster an environment where everyone feels welcome, valued, and empowered to apply for positions within our company.
We encourage individuals from all backgrounds to explore our job opportunities, as we are committed to providing fair and equitable treatment to all applicants throughout our hiring process.
Together, let's build a team that truly reflects the diversity and richness of our society Monday through Friday, Day shift,.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
